PASSIONATE-DEDICATED-PROFESSIONAL

Service Desk

Let our Service Desk handle IT, so you can focus on your business.

Strategic

Achieving your strategic goals

Scalable

Grow your infrastructure capacity

support

Expert in IT infrastructure

Services Overview

Tuttarvik Consulting Inc’s Service Desk support offers comprehensive, professional-grade solutions to support organizations across Nunavut and beyond. We deliver both remote and on-site support, providing end users with flexible and efficient service, whether at their location or remotely. We are the primary point of contact for all IT support needs, offering comprehensive Tier 1 and Tier 2 services. With certified technicians, efficient tools, and a deep understanding of local needs, we provide the following support:

Incident Management

We ensure rapid identification, triage, and resolution of unexpected IT disruptions to restore normal operations with minimal impact on users.

Service Requests

From new software installations to configuring hardware and setting up user access, we handle a wide range of standard IT requests to keep your infrastructure up to date.

Remote Troubleshooting

Utilizing secure screen sharing and remote access tools, we diagnose and resolve technical issues without the need for on-site visits—saving time and resources.

On-Site Support

When remote assistance isn’t enough, we dispatch qualified technicians for in-person troubleshooting, hardware fixes, and system maintenance.

Printer Troubleshooting

We resolve a wide spectrum of printing issues including jammed queues, driver errors, network printer configuration, and physical hardware malfunctions.

Wi-Fi & Connectivity Support

Our team assists users with wireless network issues, from basic connectivity problems to more complex configuration errors, ensuring stable and secure access.

User Account Administration

We manage routine account tasks such as password resets, permissions updates, and complete onboarding/offboarding processes for new or departing staff.

Access to IT Resources

Through our SharePoint portal, users can access a curated library of support documentation, FAQs, and step-by-step guides to promote self-service and reduce response times.

Vendor/OEM Escalation

For warranty-covered hardware or complex software issues, we coordinate directly with original equipment manufacturers and third-party vendors to resolve problems efficiently.

Why Choose Us?

Our Service Desk ensures efficient issue resolution, freeing up your resources and providing 24/7 expert IT support to keep your business secure and operational.